WebGUI irc logs from: 2013-07.log

--- Log opened Mon Jul 01 00:00:42 2013
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+BartJolscrottie: no I don't. Unfortunately, bugfixing hasn't turned out with any results. There is a very similar ticket in the debian bugtracker10:22
+BartJolbut what resolved their problem didn't solve mine10:25
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+BartJolscrottie: I have created a ticket: http://www.webgui.org/use/bugs/tracker/1242010:43
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--- Log opened Fri Jul 05 07:57:01 2013
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--- Log opened Fri Jul 05 12:23:46 2013
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ckotila user accidentally deleted a large branch of content. any advice for getting it back? 19:56
ckotilhe moved things into a new folder, then rolled back the changes19:56
ckotil*poof* all gone19:56
ckotili have copies on a backup site.19:56
sbaursetup the backup somewhere and export everything and reimport to live site?19:57
sbaurcheck the system trash in case content is hanging out there?19:57
ckotilim trying that. the exporting. it's not going so well.19:57
ckotili checked the trash. nothing there.19:57
ckotili checked the db too, and filesystem. no record of anything19:58
sbaurouch...19:58
ckotiland the access timestamp on the Filesystem folder was just updated. so I know it was all blown away.19:58
ckotilany other options other than export? 19:58
sbaurthat's all that comes to my mind. what kind of content was it?19:59
ckotilmostly file bin stuff19:59
sbaurso things that would be in uploads?19:59
ckotilbut there are also some articles and layouts19:59
ckotilright19:59
sbaurwell, I'd expect the articles and layouts to export well20:00
ckotiland as Im exporting I see things like 'skipped, not exportable'20:00
ckotilor 'could not export asset with URL FOO'20:00
sbaurI don't know why the export would skip stuff. maybe scrottie, haarg, or BartJol knows more?20:01
sbaurif the export/import can recreated the folder structure, and you have a backup to reference as far as what goes where, then you may have to  hand upload the other stuff. which sounds awful especially if there's a lot of it. 20:03
sbaurI am assuming that there have been lots of other changes to the site so reverting the whole site to the backup is not an option...20:04
ckotilyeah, i dread that. there's a couple hundred items20:04
ckotili may have to try and script something20:04
sbaurmaybe there's something to help in wgd? i'm not very familiar with it20:05
ckotilive got a custom export script from a couple years ago. it should help at least export the data20:07
sbaurgood luck20:08
ckotilthanks :)20:08
ckotili should rethink my backup strategy, and count myself lucky this is the first time i've ever had to recover a subset of files/asset branch20:08
ckotilim doing nightly dumps, and file system backups to tape.20:09
sbaurthat's what I'm doing except file system is to disk, not tapes20:09
ckotilwell exaction part is done. sort of. i have a list of filenames. pulling those files from tape now. then i figure i can run `fileImport.pl` for the import20:43
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+BartJolckotil: in the assetData table, there is a field isExportable, which is a field in the metadata. If you find these set to 'no' you might be able to set this to yes with a 'edit branch' in the asset view10:51
+BartJolif you want to do it recursively10:54
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ckotilah good idea BartJol 15:24
ckotili was able to get all the files from tape.15:25
+BartJolsorry it was a bit late, in european timezone15:37
ckotilno worries. that's something to try if there's a next time.15:38
+BartJolfeel a bit nerdy though, first looking in the db and grepping the code for the error message, then look in the gui...15:41
ckotilthat's typical of what i do15:57
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ckotilhttps://fbcdn-sphotos-d-a.akamaihd.net/hphotos-ak-ash3/1045135_700342753328514_1327907253_n.jpg16:38
+BartJolf*ing rickroller16:43
+BartJol:P16:45
ckotil;p16:45
ckotilthis one is very subtle16:45
+BartJolit is16:51
+BartJolthe 79% makes you weary of caveats though16:52
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@scrottieyo BartJol.00:51
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+BartJoljo scrottie10:08
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ckotilis it possible to search for special characters such as + (plus) ?15:06
ckotilwe have documents named net+15:06
ckotilas you can immagine, they dont search very well.15:06
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@scrottiesearch for them where?20:46
@scrottieoh, using the search feature.  no idea.20:46
ckotilyeah , search asset.20:49
ckotili may need to tweak the regex to allow a traliing + in the search string20:49
@scrottiethat's code I've never looked at.20:50
ckotilive got a few hacks in Asset/Wobject/Search.pm and Search.pm20:50
ckotili've added some new search parameters20:50
ckotil140.182.45.33 - - [17/Jul/2013:15:10:09 +0000] "GET /i2net//services/graphing.cgi?method=get_atlas_data&nodes=rtr.clev.net.internet2.edu&interfaces=ae1 HTTP/1.1" 500 402 "http://atlas.grnoc.iu.edu/atlas.cgi?map_name=Internet2%20IP%20Layer" "Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/28.0.1500.71 Safari/537.36" 1472721:25
ckotil140.182.45.33 - - [17/Jul/2013:15:10:10 +0000] "GET /i2net///services/graphing.cgi?cf=AVERAGE;interface=xe-7%2F1%2F0;method=get_graph_data_common_criteria;node=rtr.atla.net.internet2.edu;end=1374073809;start=1374072909;hsize=2192 HTTP/1.1" 500 624 "-" "/usr/lib64/nagios/plugins/check_interface_error_threshold" 1472721:25
ckotil140.182.45.33 - - [17/Jul/2013:15:10:10 +0000] "GET /i2net//services/graphing.cgi?method=get_atlas_data&nodes=rtr.clev.net.internet2.edu&interfaces=ae2 HTTP/1.1" 500 402 "http://atlas.grnoc.iu.edu/atlas.cgi?map_name=Internet2%20IP%20Layer" "Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/28.0.1500.71 Safari/537.36" 1472721:25
ckotil76.240.205.203 - - [17/Jul/2013:15:10:11 +0000] "GET /i2al2s/services/graphing.cgi?method=get_atlas_data&nodes=sdn-sw.wash.net.internet2.edu&interfaces=100GigabitEthernet3/1 HTTP/1.1" 500 402 "http://atlas.grnoc.iu.edu/atlas.cgi?map_name=Internet2%20AL2S" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/28.0.1500.72 Safari/537.36" 1472721:26
ckotil8.20.92.200 - - [17/Jul/2013:15:10:12 +0000] "GET /pennren/services/graphing.cgi?method=get_atlas_data&nodes=swt01.psup.net.pennren.net&interfaces=xe-1/0/0.0 HTTP/1.1" 500 402 "http://atlas.grnoc.iu.edu/atlas.cgi?map_name=PennREN%20Backbone" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/28.0.1500.72 Safari/537.36" 1472721:26
ckotil140.182.45.33 - - [17/Jul/2013:15:10:12 +0000] "GET /i2net//services/graphing.cgi?method=get_atlas_data&nodes=rtr.salt.net.internet2.edu&interfaces=ae0 HTTP/1.1" 500 402 "http://atlas.grnoc.iu.edu/atlas.swf" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:22.0) Gecko/20100101 Firefox/22.0" 1472721:26
ckotil8.20.92.200 - - [17/Jul/2013:15:10:14 +0000] "GET /pennren/services/graphing.cgi?method=get_atlas_data&nodes=swt01.nbrd.net.pennren.net&interfaces=xe-0/2/1.0 HTTP/1.1" 500 402 "http://atlas.grnoc.iu.edu/atlas.cgi?map_name=PennREN%20Backbone" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/28.0.1500.72 Safari/537.36" 1472721:26
ckotil140.182.45.33 - - [17/Jul/2013:15:19:01 +0000] "GET /i2net//services/graphing.cgi?method=get_atlas_data&nodes=rtr.hous.net.internet2.edu&interfaces=ae2 HTTP/1.1" 500 402 "http://atlas.grnoc.iu.edu/atlas.swf" "Mozilla/5.0 (Windows NT 6.1; rv:22.0) Gecko/20100101 Firefox/22.0" 1472721:26
ckotilfuuuuuuuuuhhhh21:26
ckotilhttp://chartjs.challengepost.com/ was gonna paste this to another channel :/21:26
ckotildeeply sorry about the flood.21:26
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+BartJolwoot, got my webgui running on debian wheezy. In the end, it was a matter of cleaning up cpan modules and reinstall them manually15:15
gry:)15:16
+BartJolbut I feel dirty15:16
ckotilsounds painful15:16
ckotilmy first webgui install i did on fbsd6. hand installed every module via cpan :/ then had issues with imagemagick, but JT finally helped me get it going15:17
+BartJolcleaning of cpan modules is painful, must be done manually and there remain some leftovers15:17
+BartJolin cpan Metadata 15:17
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pskepthi. how can i determine what version of webgui i am running?19:22
pskeptadmin->statistics19:24
pskepthttp://www.webgui.org/use/bugs/tracker/11444 i'm experiencing this problem. i'm on 7.10.28-stable. 19:31
pskepti'm having trouble determining if this is a bug that i need to wait for a patch for or if there is something that i am doing wrong. 19:32
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@scrottiepskept, that says it was fixed in 7.10.2 and 7.9.16.  if you're having that problem in 7.10.28, you should post on there.21:09
pskepti'm having the exact problem but i can't be sure that it isn't caused by another problem. the system administrator who was working on this was fired/quit/something. i think some tasks were not completed when adding new sites since he left. 21:10
pskepti've been working on the web development side of things until this moment so i am trying to do some catching up now. 21:11
@scrottiehrm.  that's where support comes in handy =|21:11
pskeptwe had a year of support but it has since lapsed. i'll suggest this to the people who make decisions. 21:11
pskepti assume you mean the paid support from plain black?21:12
@scrottieyeah.21:12
pskeptchecking into it now. 21:12
@scrottieit helps fill in the gap between normal administration and obvious bugs.21:13
pskeptwell i would be all for it. i am only a weekend warrior sysadmin and would rather work on the things i am good at. i making the suggestion that we get some support now. 21:15
sbaurpskept - is there stuff piling up in the mailQueue table?21:15
@scrottiepskept++21:15
pskeptsbaur: i am trying to get connected to those tables now. i assume there. i was able to find a waiting workflow. i ran it and many e-mails went through. 21:16
pskepti assume there is stuff piling up. 21:16
@scrottiethat would imply that stuff piled up in that table.21:16
sbauryou can create a sql report on the site (assuming the macro has been turned on in the conf file) to check the mailqueue without access to the db21:17
pskeptso to connect to the database i should run a mysql client on the server itself? i assume its not accessible from outside of the server. 21:17
pskepti'll look at the sql reports21:17
sbaurThis is what we have in our mailQueue check SQL Report -- SELECT concat('queued ',count(*))as Count FROM mailQueue21:20
sbaurwhich is a bit more involved than you really need21:21
sbauroh, and those are double quotes, not single quotes21:22
sbaurd'oh21:22
pskepthey sbaur made the report. thanks. 22:44
sbaurglad it worked22:56
pskeptthanks all. bye.23:19
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sbaurAny PB staffers in the channel or paying attention to it right now?18:19
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sbaurpossibly newbie programming question here. What is the best way, from within a utility script, to verify that a particular table column exists?21:33
ckotili dunno off the top of my head. but i would bet a beer some of the upgrade scripts do this.21:34
sbauri will check them out, thanks21:35
sbauri had though about that a few days ago, and then totally forgot it :-)21:35
sbauryup,  my $columns = $session->db->buildHashRef('describe EMSBadgeGroup');21:37
ckotilsweet21:37
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--- Log closed Thu Aug 01 00:00:42 2013

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